At Pareshay Organics, we strive to ensure that your orders are processed and delivered efficiently. Please read our Shipment Policy to understand how we handle shipping, delivery times, and related matters.

1. Order Processing

  • Processing Time: All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email. Please ensure that all shipping information is accurate to avoid delays.

2. Shipping Rates and Delivery

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates may vary depending on your location, the weight of the package, and the chosen shipping method.
  • Delivery Times: Delivery times vary based on your location and the shipping method selected. Typical delivery times are as follows:
    • Standard Shipping: [5-7] business days
    • Express Shipping: [2-3] business days
    • International Shipping: [10-20] business days
  • Shipping Carriers: We use reputable carriers such as [FedEx, UPS, DHL, USPS, etc.] to ensure your package arrives safely.

3. Shipping Destinations

  • Domestic Shipping: We ship to all states within [Your Country].
  • International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to additional customs fees, duties, or taxes, which are the responsibility of the customer.

4. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email with tracking information. You can use this to monitor the status of your delivery.
  • Tracking Issues: If you do not receive your tracking information or if there are issues with tracking, please contact us at [Your Email Address].

5. Shipping Delays

  • Unexpected Delays: While we strive to meet our delivery times, there may be delays due to factors beyond our control, such as weather conditions, customs processing, or carrier delays. We are not responsible for such delays, but we will do our best to assist in tracking and resolving any issues.
  • COVID-19 Impact: Due to the ongoing pandemic, some shipments may experience delays. We appreciate your understanding and patience during this time.

6. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to investigate and resolve the issue.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us within [48 hours] of receiving the package. We will provide instructions on how to proceed with a replacement or refund.

7. Address Changes and Undeliverable Packages

  • Address Changes: If you need to change the shipping address after placing your order, please contact us immediately. We will do our best to accommodate the change if the order has not yet shipped.
  • Undeliverable Packages: If a package is returned to us due to an incorrect address, refusal of delivery, or failure to pick up, you may be responsible for additional shipping charges to re-ship the package.

8. Customs and Import Taxes (International Orders)

  • Customs Fees: International customers are responsible for any customs and import taxes that may apply to their orders. Pareshay Organics is not responsible for delays caused by customs clearance.